Oversight Administrator

Oversight Administrator

Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do?

We’re a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Our core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. We currently have £33bn Assets Under Management and are still growing.

This role is within EISL, part of the Embark Group.


What you’ll do

As an Administrator in our Oversight team, you will deliver exceptional service to SIPP, ISA & GIA clients across the full lifecycle using our WRAP Platform system. The scope of the role covers the support and oversight of all WRAP Product administration functions and usage of the FNZ platform. Key to success will be your need to put the customer at the centre of everything that you do, your attention to detail, your desire to have end to end ownership, your focus on getting things right first time and your drive for continuous improvement.

Within this role you will be required to support the governance framework around the Embark Investment Services Limited (EISL) platform and oversee operational processes carried out by both outsourced suppliers of these plat-forms to ensure EISL remains fully compliant with CASS; COBS rules and TCF principles. You will have oversight of our third-party suppliers to ensure our customers (Clients and Advisors) can be confident EISL will continue to ad-minister their investments correctly and with care and professionalism.

Key Accountabilities

  • Daily reconciliation of client money bank accounts
  • Analysing and interrogating data to identify exceptions and advise on solutions
  • Escalating and reporting exceptions and breaches when appropriate
  • Responsibility for owning and managing all work by exception through to successful conclusion.
  • Adherence to CASS rules
  • Ensuring company policy, procedures and regulatory guidelines and rules are adhered to at all times
  • Ensuring all Key Performance Indicators (KPIs) are met or exceeded
  • Committing to and demonstrating ongoing professional development to ensure the ability to deliver detailed support across


Who you are and the experience we’re looking for

  • Good understanding of all current and future Platform products i.e. ISA, SIPP & GIA
  • Regulatory understanding – specifically CASS rules, specifically chapters 6, 7, 8 & 10 in the FCA handbook
  • Platform functionality developments
  • Demonstrating outstanding work ethic and adaptability to achieve daily work task targets
  • Building effective team relationships
  • Challenging existing processes with a mind-set of continuous improvement.

Delivering excellence is no easy task, particularly when you are transforming a business. So we’re looking for someone with the right experience and behaviours to join our team. The ‘DNA’ we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you will need to have:

Why join us

Our approach centres on four primary enablers: our expertise, access to leading technology, focus on consumers, and capital.

We believe in transparency and meritocracy; we want to give all of our people the opportunity to be the best they can be, sharing in our future success.

Or, know someone who would be a perfect fit? Let them know!


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