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Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do?


We’re a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Our core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. We currently have £33bn Assets Under Management and are still growing.


This role is within Embark Corporate Services Limited, part of the Embark Group.


What you’ll do


This is an exciting opportunity to join the Embark Group at the beginning of our journey of planned significant growth within the WRAP market.

Platform Oversight Manager is a newly established role working as a member of the senior leadership team playing a pivotal part in developing and establishing the Platform and CASS oversight function to ensure we comply with FCA regulations.

Managing the oversight team, you will provide first line of defense by overseeing the activities of both the internal customer services/operations teams and the 3rd party outsourced administration and providing a robust controls framework. The team will also be responsible for error and exceptions handling and all Regulatory reporting.


Key Accountabilities


Key to success will be your ability to demonstrate and apply a rounded technical understanding, exceptional breadth of knowledge of the entire Wrap lifecycle, your attention to detail, and your focus on team development, engagement and motivation. Other requirements of the role will involve taking ownership of:


  • Managing an oversight team responsible for the oversight of key outsourced processes/functions relating to the protection of client money and assets.
  • Ensuing delivery of department SLA’s through the use of KPI monitoring and Management Information.
  • Collating Management Information and producing regular reporting for the Senior Management Team.
  • Reviewing and conducting trend analysis on all risk events to identify improvement in controls/processes and providing feedback to relevant committees and management through the use of timely MI.
  • Providing guidance and support to the business for development of processes, procedures and controls.
  • Ensuring regulatory compliance in respect of third party oversight processes through maintenance of the Oversight Risk Framework, regular process reviews and Staff training.
  • Managing relationships with third parties and escalate areas of risk and concern where processes are performed on behalf of the firm i.e. FNZ.
  • Conducting analytical reviews of platform and business change requirements, to include impact assessment and delivery of project requirements through to implementation
  • Supporting the business for completion of both internal and external audits, as required, helping to deliver any changes/improvements identified.


Who you are and the experience we’re looking for

Delivering excellence is no easy task, particularly when you are transforming a business. So we’re looking for someone with the right experience and behaviours to join our team. The ‘DNA’ we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you will need to have:

  • In depth understanding of financial services industry and asset management
  • Strong communication skills able to effectively communicate complex issues in a non-complex way
  • Wrap experience is essential. 
  • Good knowledge of typical Wrap platform products is highly desirable i.e. ISA & SIPP rules, regulations and reporting requirements
  • Effective decision making with the ability to balance customer, business and employee needs based on a thorough understanding of regulatory requirements
  • A strategic thinker, with ability to demonstrate effective influencing and negotiation skills at all levels.

Why join us

Our approach centres on four primary enablers: our expertise, access to leading technology, focus on consumers, and capital.

We believe in transparency and meritocracy; we want to give all of our people the opportunity to be the best they can be, sharing in our future success.


Our family of companies include:


The Adviser Centre – a free-to-air, online fund research and consultancy service, dedicated to helping financial advisers to assess, select and monitor suitable actively-managed funds from the whole of the market.

EBS Pensions Limited – developed over the last 20+ years into a leading SIPP and SSAS provider, with over 15,000 clients and £2.8bn assets under administration.

The Embark Platform – a low-cost retirement-focused platform for financial advisers built on cutting edge and market leading FNZ technology.

Hornbuckle – one of the UK’s leading independent specialist pension providers, Hornbuckle has excelled in self-invested pension provision for more than three decades.

Rowanmoor – the UK’s largest independent SSAS provider and a provider of bespoke SIPPs and Family SIPPs.

Vested – a collaboration between Embark Group and Mazars LLP. Together we bring the very best in employee benefits and workplace savings to small and medium sized employers (those with between 100 and 750 full time employees).

Embark Corporate Services – is the provider of centralised Corporate Support to the Embark Group. Our approach is simple, we provide excellence in service to support the Group in being a world class full-scale retirement solutions provider.


You will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.



Apply now and join us on our journey.

Or, know someone who would be a perfect fit? Let them know!


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