Team Leader - Pensions Administration

The Embark Group journey began in 2013 and we have grown to become one of the UK's largest retirement savings providers. Our capabilities span all types of pension, platform, investment research and consulting, property investment administration, employee benefits and actuarial services.

We have a strong track record of applying the very latest technology to our businesses, alongside smart capital and even smarter people to help each of our businesses grow.

How will you make an impact

You will be the subject matter expert on Pensions and Drawdown, responsible for servicing a portfolio of SIPP accounts, covering the drawdown and investment elements, ensuring clients queries are processed within SLAs. You will help deliver against a vision for customer service excellence, whilst embedding new technology solutions and an optimised target operating model. Managing the setting up of new schemes, illustrations, technical support, calculations, reports, compliance, and benefits, whilst maintaining a high level of contact with clients.

Assimilating complex and detailed technical information to present in a clear and understandable manner, to a variety of audiences including internal and cross-divisional/external stakeholders. Aiding clients in diagnosing problems, assisting them to explore improvements and play a consultancy role in relation to Embark Group and supporting governance and operational capabilities.

You'll also mentor individuals in taking ownership for their career, identifying development opportunities, setting meaningful and inspiring personal objectives and cultivate a self-organising and continuous improvement culture.

Who you are and the experience we’re looking for

  • Professional qualification desired: CF4/R04, Award in Financial Administration
  • A Customer Service leader with practical people management skills, with the ability to set challenging goals, drive high performance and nurture high performing teams
  • Experience in the pensions industry, especially Drawdown product features and regulatory rules
  • Experience of process transformation and supporting teams through change
  • Knowledge of HMRC processes, reporting and GAD
  • Understanding of working in a platform based environment would be useful.

What's in it for you

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan, life assurance and flexible benefit scheme to allow you to select benefits that are most appropriate for your lifestyle and personal circumstances.

Our Culture

Embark Group is a growing, vibrant and exciting place to work, we have many social and wellbeing initiatives which ensures we keep our sense of community alive even during challenging times. Our culture is described by our employee’s as one that communicates, listens and involves its people at every level. 

We enable our people to work with a positive joint purpose and go the extra mile. We know each other, share information and stay connected. Our people are proud to be part of a culture where we do the right thing by everyone who we are connected with. Our DNA is what makes the Embark Group a great place to work

Next Steps

Embark Group is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees

Apply by the 17th May to join us on our journey.

Or, know someone who would be a perfect fit? Let them know!


BOLTON  ∙  View all open roles here ›

EDINBURGH  ∙  View all open roles here ›

DUNDEE  ∙  View all open roles here ›

LEEDS ∙  View all open roles here › 

LEICESTER  ∙  View all open roles here › 

LONDON  ∙  View all open roles here ›  

SALISBURY  ∙  View all open roles here ›  

SWINDON ∙  View all open roles here ›  

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