IT Service Desk Analyst

Great opportunity to join the Embark Group as a IT Service Desk Analyst

The Embark Group as a leading UK retirement solutions provider have recently announced plans to significantly increase the size of our platform operations within our newly refurbished Dundee city centre office. Our expansion gives excellent opportunities for you to develop a rewarding career within financial services and join us as an IT Service Desk Analyst

We have a strong track record of applying the very latest technology to our businesses, alongside smart capital and even smarter people to help each of our businesses grow.

How will you make an impact as an IT Service Desk Analyst

Your role will consist of IT infrastructure support which entails being the first line support for all incoming IT Infrastructure requests including both hardware and operating system support, and application support covering all existing bespoke or COTS applications used by the Group.

In both aspects, your workload will be based on support tickets raised in our IT Service Desk system and involving you supporting staff over the phone, via email and face-to-face to resolve their hardware and software related issues.         

What your day will look like

  • Providing end-user IT support via telephone, e-mail and face-to-face
  • Providing ownership of tasks, requests and incidents throughout the service lifecycle
  • Providing regular updates and feedback to customers on outstanding calls
  • Prioritisation of tasks, requests and incidents in accordance with agreed service levels
  • Producing and presenting recommendations relating to the resolution of calls and improvement of the IT service

Who you are and the experience we’re looking for

  • Experience in an IT support role is essential
  • Proficient in the installation and support of desktop hardware and peripherals
  • Proficient in the use of Microsoft Office (Office 365) products
  • Analytical and problem-solving skills with the ability to interpret and analyse data
  • Ability to multitask and work to meet deadlines under pressure, maintaining attention to detail
  • Exceptionally proactive nature, with the ability to innovate and challenge in support of the business model we are operating

What's in it for you as an IT Service Desk Analyst

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan, life assurance and flexible benefit scheme to allow you to select benefits that are most appropriate for your lifestyle and personal circumstances.

Our Culture

Embark Group is a growing, vibrant and exciting place to work, we have many social and wellbeing initiatives which ensures we keep our sense of community alive even during challenging times. Our culture is described by our employee’s as one that communicates, listens and involves its people at every level. 

We enable our people to work with a positive joint purpose and go the extra mile. We know each other, share information and stay connected. Our people are proud to be part of a culture where we do the right thing by everyone who we are connected with. Our DNA is what makes the Embark Group a great place to work

Embark Group is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees

Next Steps

Apply by the 29th September to join us on our journey.

Or, know someone who would be a perfect fit? Let them know!


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