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Operations Administrator

Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do? 

We’re a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders.  Our core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more.  We currently have £15bn Assets Under Management and are still growing.

This role is with EBS Pensions Limited, part of the Embark Group.


What you’ll do

In your role as an Administrator, your primary focus will be to deliver a complete administration service and exceptional customer service to pension clients. The role is very process driven and successful applicants will be required to process general day-to-day administration tasks within one of our teams.

The scope of the role covers the support of both pension administration functions and usage of the back-office systems.

Key to success will be your need to put the customer at the centre of everything that you do, your attention to detail, your drive for continuous improvement and your communication skills.

The role would be ideal for an existing administrator or a graduate/sixth-form leaver looking for a career in pensions and financial services. 

 

Key Accountabilities

  • Responsibility for providing excellent service to all customers (advisers, clients and third parties)
  • Responsibility for the administration of client’s SIPPs
  • Ensuring company policy and procedures are always adhered to
  • Ensuring all daily targets set are met
  • Demonstrating a strong work ethic and adaptability to achieve daily tasks


Who you are and the experience we’re looking for

Delivering excellence is no easy task, particularly when you are transforming a business. So, we’re looking for someone with the right experience and behaviours to join our team. The ‘DNA’ we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you will need to have:

  • Desire to work in the financial services industry, specifically processing administration tasks
  • A proactive nature and be highly motivated
  • Strong client relationship skills
  • Attention to detail
  • Good communication skills
  • Good organisation and team working skills
  • Proficient in use of Microsoft Office suite
    Good literacy and numeracy skills.


Why join us

Our approach centres on four primary enablers: our expertise, access to leading technology, focus on consumers, and capital.

We believe in transparency and meritocracy; we want to give all of our people the opportunity to be the best they can be, sharing in our future success.

 

Our family of companies includes

The Adviser Centre – a free-to-air, online fund research and consultancy service, dedicated to helping financial advisers to assess, select and monitor suitable actively-managed funds from the whole of the market.

EBS Pensions Limited – developed over the last 20+ years into a leading SIPP and SSAS provider, with over 15,000 clients and £2.8bn assets under administration.

The Embark Platform – a low-cost retirement-focused platform for financial advisers built on cutting edge and market leading FNZ technology.

Hornbuckle – one of the UK’s leading independent specialist pension providers, Hornbuckle has excelled in self-invested pension provision for more than three decades.

Rowanmoor – the UK’s largest independent SSAS provider and a provider of bespoke SIPPs and Family SIPPs.

Vested – a collaboration between Embark Group and Mazars LLP. Together we bring the very best in employee benefits and workplace savings to small and medium sized employers (those with between 100 and 750 full time employees).

Embark Corporate Services – is the provider of centralised Corporate Support to the Embark Group. Our approach is simple, we provide excellence in service to support the Group in being a world class full-scale retirement solutions provider. 


You will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

 

Apply now and join us on our journey.

Or, know someone who would be a perfect fit? Let them know!

OUR OFFICES

BOLTON  ∙  View all open roles here ›

EDINBURGH  ∙  View all open roles here ›

LEICESTER  ∙  View all open roles here › 

LONDON  ∙  View all open roles here ›  

MILTON KEYNES  ∙  View all open roles here ›  

SALISBURY  ∙  View all open roles here ›  

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