The Embark Group journey began in 2013 and we have grown to become one of the UK's largest retirement savings providers. Our capabilities span all types of pension, platform, investment research and consulting, property investment administration, employee benefits and actuarial services.

We have a strong track record of applying the very latest technology to our businesses, alongside smart capital and even smarter people to help each of our businesses grow.

How will you make an impact?

As an Executive, you will deliver exceptional service to SIPP, ISA & GIA clients across the full lifecycle using our WRAP Platform system. You will be expected to contribute to the development of both the control framework of the department and the development of more junior members of the team. The scope of the role covers the support and oversight of all WRAP Product administration functions and usage of the FNZ platform. Key to success will be your ability to take ownership of, and actively contribute to, aspects of the team's responsibilities, rather than solely relying on direction from the team leader, ensuring customer outcomes are considered within the confined of our regulatory responsibilities.

Within this role you will be required to support the governance framework around the Embark Investment Services Limited (EISL) platform and oversee operational processes carried out by both outsource suppliers of these platforms to ensure EISL remains fully compliant with CASS; COBS rules and TCF principles. You will have oversight of our third-party suppliers to ensure our customers (Clients and Advisors) can be confident EISL will continue to administer their investments correctly and with care and professionalism.

What your day will look like?

• Responsibility for providing exceptional service to all customers (advisers, clients, third parties and internal stakeholders)
• Responsibility for owning and managing all work by exception through to successful conclusion.
• Ownership of the customer outcome & relationship, and the solution delivery & problem resolution.
• Adherence to CASS rules.
• Supporting annual CASS audits.
• Escalating and reporting breaches and errors when appropriate.
• Ensuring company policy, procedures and regulatory guidelines and rules are adhered to at all times.
• Ensuring all Key Performance Indicators (KPIs) are met or exceeded.
• Committing to and demonstrating ongoing professional development to ensure the ability to deliver detailed support across:
• Good understanding of all current and future Platform products i.e. ISA, SIPP & GIA
• Regulatory understanding – specifically CASS rules, specifically chapters 6, 7, 8 & 10 in the FCA handbook
• Business proposition developments
• Platform functionality developments.
• Demonstrating outstanding work ethic and adaptability to achieve daily work task targets.
• Building effective team relationships.
• Challenging existing processes with a mind-set of continuous improvement

What will make you successful in role?

• Experience of risk management and process monitoring preferably with a focus on an investment platform environment.
• Exceptional client relationship skills developed in technically complex environments.
• Proven ability to work at pace in an environment of complexity and time based pressure, retaining high levels of accuracy and control throughout
• Experience in Financial Services administration, preferably in a client facing role, using WRAP Platform technology.
• Excellent knowledge of SIPP & ISA rules and regulations
• Strong Knowledge of CASS client money rules
• Proactive and inquisitive nature with the ability to innovate and challenge in support of the business model we are operating.
• Strong understanding of the regulatory regime that the Platform operates under.
• Skills in identifying exceptions to normal working outputs and the resolution of those exceptions.
• Proficiency in using MS Office
• Time management and prioritisation skills to plan and organise own work to deliver objectives.
• Relationship management and influencing skills both internally within the team and externally with 3rd party supplier
• Experience of risk management and process monitoring preferably with a focus on an investment platform environment.

What makes you stand out?

Further professional qualifications, such as Investment Operations Certificate, J11 would be preferable but not essential.

What's in it for you?

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan, life assurance and flexible benefit scheme to allow you to select benefits that are most appropriate for your lifestyle and personal circumstances.

• Competitive annual salary

• 25 days annual leave plus bank holidays

• Birthday leave

• Enhanced Family Leave Policy - 6 months’ full pay followed by 6 months at 25% pay for both maternity and adoption leave, and 4 weeks’ full pay for paternity leave

• Contributory pension scheme, 5% employer contributions

• Life Assurance x4

• Annual company and performance-based bonus

• Opportunity to buy or sell leave

• Study support

• Embark Group employee discounts

Where will you be working?

Our newly refurbished office, right in the heart of Dundee is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Our Dundee HQ will support the community in more ways than one - by creating a wealth of new career opportunities and sponsoring a fleet of 400 rentable e-bikes, which you may have noticed docked throughout the City. A short walk from Dundee Station on the south of Union Street, it will be a key location for the Embark Group business that will deepen our ties with the city and its communities.

Our Culture

Embark Group is a growing, vibrant and exciting place to work, we have many social and wellbeing initiatives which ensures we keep our sense of community alive even during challenging times. Our culture is described by our employee’s as one that communicates, listens and involves its people at every level.

We enable our people to work with a positive joint purpose and go the extra mile. We know each other, share information and stay connected. Our people are proud to be part of a culture where we do the right thing by everyone who we are connected with. Our DNA is what makes the Embark Group a great place to work.

Embark Group is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.