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Group Head of Property Pensions Operations - based in Edinburgh or Salisbury

Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do? 

We’re a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Our core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. We currently have £15bn Assets Under Management and are still growing.

This role is within Embark Corporate Services Limited, part of the Embark Group.


What you’ll do

You will lead the Property Investment and Administration team in support of c6,400 commercial property investments across multiple brands and legal entities, with c350 property sales and purchases per annum. You will have full responsibility for delivering support to the full property investment lifecycle within a pension investment context. You will have proven change management skills to enable you to design and lead process management, service delivery, and counterparty service management within the regulated business entities and will have a desire and the potential to widen our property footprint over time. The role requires Shared Service leadership responsibility for a team of 56 professionals based across Salisbury and Edinburgh and sits as part of the Operations Executive Team of the wider business.


Key Accountabilities

  • First line client service
  • Delivery of Property Administration to 6k+ commercial properties
  • Delivery of all Property Purchase & Sales transaction, with multiple 3rd parties
  • Team leadership, performance management, flexible resourcing, coaching and development
  • Process and proposition ownership
  • P&L for all direct property related activities
  • Technical leadership to ensure all of our property activities remain FCA compliant
  • Risk Management & Governance Controls
  • Quality Assurance
  • Passion for detail and quality.


Who you are and the experience we’re looking for

  • Minimum 5 years commercial property experience
  • Ideally 5 years+ Financial Services experience
  • 5 years+ supervisory experience
  • SIPP and SSAS knowledge ideal
  • Systems and MIS awareness essential
  • Proven change management skills
  • Relevant Property Management, CII or Financial Services qualification preferred but not essential
  • Passion to learn and develop
  • Likes challenge and ownership
  • Team player
  • Adaptable and resilient
  • Achievement oriented
  • Commercial and risk aware.

Why join us

Our approach centres on four primary enablers: our expertise, access to leading technology, focus on consumers, and capital.

We believe in transparency and meritocracy; we want to give all of our people the opportunity to be the best they can be, sharing in our future success.


Our family of companies include:

The Adviser Centre – a free-to-air, online fund research and consultancy service, dedicated to helping financial advisers to assess, select and monitor suitable actively-managed funds from the whole of the market.

EBS Pensions Limited – developed over the last 20+ years into a leading SIPP and SSAS provider, with over 15,000 clients and £2.8bn assets under administration.

The Embark Platform – a low-cost retirement-focused platform for financial advisers built on cutting edge and market leading FNZ technology.

Hornbuckle – one of the UK’s leading independent specialist pension providers, Hornbuckle has excelled in self-invested pension provision for more than three decades.

Rowanmoor – the UK’s largest independent SSAS provider and a provider of bespoke SIPPs and Family SIPPs.

Vested – a collaboration between Embark Group and Mazars LLP. Together we bring the very best in employee benefits and workplace savings to small and medium sized employers (those with between 100 and 750 full time employees).

Embark Corporate Services – is the provider of centralised Corporate Support to the Embark Group. Our approach is simple, we provide excellence in service to support the Group in being a world class full-scale retirement solutions provider.


You will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Apply now and join us on our journey. 

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