facebook tracking

Oversight Administrator

Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do? 

We’re a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Our core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. We currently have £15bn Assets Under Management and are still growing.

This role is within Embark Corporate Services Limited, part of the Embark Group.

What you’ll do

As an Administrator in our Oversight team, you will deliver exceptional service to SIPP, ISA & GIA clients across the full lifecycle using our WRAP Platform system. The scope of the role covers the support and oversight of all WRAP Product administration functions and usage of the FNZ platform. Key to success will be your need to put the customer at the centre of everything that you do, your attention to detail, your desire to have end to end ownership, your focus on getting things right first time and your drive for continuous improvement.

Within this role you will be required to support the governance framework around the Embark Investment Services Limited (EISL) platform and oversee operational processes carried out by both outsourced suppliers of these plat-forms to ensure EISL remains fully compliant with CASS; COBS rules and TCF principles. You will have oversight of our third-party suppliers to ensure our customers (Clients and Advisors) can be confident EISL will continue to ad-minister their investments correctly and with care and professionalism.

Key Accountabilities

  • Analysing and interrogating data to identify exceptions and advise on solutions
  • Daily reconciliation of client money bank accounts
  • Escalating and reporting exceptions and breaches when appropriate
  • Responsibility for owning and managing all work by exception through to successful conclusion.
  • Adhering to CASS rules
  • Ensuring company policy, procedures and regulatory guidelines and rules are adhered to at all times
  • Ensuring all Key Performance Indicators (KPIs) are met or exceeded
  • Committing to and demonstrating ongoing professional development to ensure the ability to deliver detailed support across
  • Good understanding of all current and future Platform products i.e. ISA, SIPP & GIA
  • Regulatory understanding – specifically CASS rules, specifically chapters 6, 7, 8 & 10 in the FCA handbook
  • Platform functionality developments
  • Demonstrating outstanding work ethic and adaptability to achieve daily work task targets
  • Building effective team relationships
  • Challenging existing processes with a mind-set of continuous improvement.


Who you are and the experience we’re looking for

  • Proficiency in using MS Office, including advanced use of Excel, such as Pivots, lookups and data interrogation
  • Proactive and inquisitive nature with the ability to innovate and challenge in support of the business model we are operating
  • Skills in identifying exceptions to normal working outputs and the resolution of those exceptions
  • Experience of risk management and a controls-based mindset.
  • Time management and prioritisation skills to plan and organise own work to deliver objectives.
  • Knowledge of CASS client money rules desirable but not essential
  • Experience in Financial Services administration, use of WRAP Platform technology an advantage
  • Relationship management and influencing skills both internally within the team and externally with 3rd party providers
  • Good understanding of the regulatory regime that the Platform operates under
  • Good knowledge of SIPP & ISA rules and regulations
  • Further professional qualifications an advantage. 

Why join us

Our approach centres on four primary enablers: our expertise, access to leading technology, focus on consumers, and capital.

We believe in transparency and meritocracy; we want to give all of our people the opportunity to be the best they can be, sharing in our future success.


Our family of companies include:

The Adviser Centre – a free-to-air, online fund research and consultancy service, dedicated to helping financial advisers to assess, select and monitor suitable actively-managed funds from the whole of the market.

EBS Pensions Limited – developed over the last 20+ years into a leading SIPP and SSAS provider, with over 15,000 clients and £2.8bn assets under administration.

The Embark Platform – a low-cost retirement-focused platform for financial advisers built on cutting edge and market leading FNZ technology.

Hornbuckle – one of the UK’s leading independent specialist pension providers, Hornbuckle has excelled in self-invested pension provision for more than three decades.

Rowanmoor – the UK’s largest independent SSAS provider and a provider of bespoke SIPPs and Family SIPPs.

Vested – a collaboration between Embark Group and Mazars LLP. Together we bring the very best in employee benefits and workplace savings to small and medium sized employers (those with between 100 and 750 full time employees).

Embark Corporate Services – is the provider of centralised Corporate Support to the Embark Group. Our approach is simple, we provide excellence in service to support the Group in being a world class full-scale retirement solutions provider.


You will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Apply now and join us on our journey

Apply for this job

Or, know someone who would be a perfect fit? Let them know!


BOLTON  ∙  View all open roles here ›

EDINBURGH  ∙  View all open roles here ›

LEICESTER  ∙  View all open roles here › 

LONDON  ∙  View all open roles here ›  

MILTON KEYNES  ∙  View all open roles here ›  

SALISBURY  ∙  View all open roles here ›  

Already working at Embark Group?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor