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Lead Infrastructure Engineer, Financial Services

Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do?

We’re a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Our core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. We currently have £15bn Assets Under Management and are still growing.

This role is within Embark Corporate Services Limited, part of the Embark Group.

 

What you’ll do

In your role as Lead Infrastructure Engineer, you will lead in the management and development of Microsoft based server, communications and cloud solutions for the group. You will be responsible for the design and implementation of new technology as well as providing support for existing systems and related technology. Leading a small internal team of engineers, you will be responsible for the day-to-day management of infrastructure operations as well as technical improvement and change projects. You will need to keep up to date with the latest in cloud based and communications technology and provide design guidance to ensure a process of continual improvement.

 

Key Accountabilities

Provision of management/leadership:

  • Providing technical leadership, coaching and management of the Infrastructure team
  • Creating and delivering a personal development plan for each member of the team
  • Balancing operational day-to-day demands against project delivery
  • Providing oversight and reporting of key deliverables to management
  • Ability to work closely with Service Delivery, Security and the wider IT team.

Provision of technical expertise and delivery including:

  • Responsiblility for the design and delivery of new Windows based infrastructure design including Azure, on premise and hybrid solutions
  • Managing the Hybrid cloud infrastructure including servers, storage, security and virtualization
  • Delivering of continual improvement through technical delivery to the business including assessing business risk, resilience, capacity and availability of services hosted within the environment
  • Providing clear and consistent documentation of systems and architecture, design, configuration and testing evidence
  • Providing solution designs, costings and basic project management for the duration of any implementation
  • Ownership of system backup service including operational monitoring and reporting
  • Liaising in the development of desktop builds/images where integration with server infrastructure is required
  • Ownership of technical Backup, DR (Disaster Recovery) and Business Continuity for all server-based solutions. 

Provision of incident/request management service, including:

  • Providing 2nd line support for complex queries relating to infrastructure issues
  • Troubleshooting and issue ownership for complex issues within your areas of expertise
  • Liaising with 1st line and 3rd party suppliers to ensure a speedy and positive resolution for customers
  • Assisting in problem analysis to provide technical and practical solutions to underlying issues
  • Providing regular updates on any assigned issues and providing escalation where service levels are at risk
  • Prioritising tasks, requests and incidents in accordance with agreed service levels
  • Producing and presenting recommendations relating to the resolution of calls and improvement of the IT service
  • Ensuring infrastructure components are correctly registered and tracked with the asset and configuration management database.

Maintenance of the application infrastructure, including:

  • Controlling of key system configuration parameters
  • Keeping application software levels and patches up to date
  • Maintaining test and development environments.

 

Who you are and the experience we’re looking for

Essential

  • Degree in a related subject (e.g. Business, Computed Science or IT)
  • Experience of leading and developing technical engineers
  • Microsoft infrastructure related qualification(s) (e.g. MCSE)
  • Experienced in the design and implementation of MS Azure based services including ADFS, Virtualisation, SaaS and PaaS
  • Experience of the implementation and management of resilient services including load balancing, availability sets, geo-redundancy, Azure system updates
  • Experience of Azure DR and backup solutions
  • Experience of Office365 interoperability
  • Solid experience of managing on-premise and hybrid server solutions
  • Experience of deploying and/or integrating PC based technologies within Windows 8 and Windows 10 (e.g. Direct Access, Bitlocker)
  • Proficient in the use of Microsoft Office products
  • Basic network/comms experience (IP, Routing, VLAN)
  • Analytical and problem solving skills
  • Ability to interpret and analyse data
  • Ability to multitask and work to meet deadlines under pressure, maintaining attention to detail
  • Exceptionally proactive nature, with the ability to innovate and challenge in support of the business model we are operating
  • Clear communication skills and exceptional attention to detail
  • Experience in a Financial Services business is highly desirable.

Desirable

  • ITIL Foundation Level or above
  • Cisco networking experience or qualifications
  • VOIP telephony experience
  • Exposure to IS27001 standards.

 

Why join us

Our approach centres on four primary enablers: our expertise, access to leading technology, focus on consumers, and capital.

We believe in transparency and meritocracy; we want to give all of our people the opportunity to be the best they can be, sharing in our future success.

 

Our family of companies include:

The Adviser Centre – a free-to-air, online fund research and consultancy service, dedicated to helping financial advisers to assess, select and monitor suitable actively-managed funds from the whole of the market.

EBS Pensions Limited – developed over the last 20+ years into a leading SIPP and SSAS provider, with over 15,000 clients and £2.8bn assets under administration.

The Embark Platform – a low-cost retirement-focused platform for financial advisers built on cutting edge and market leading FNZ technology.

Hornbuckle – one of the UK’s leading independent specialist pension providers, Hornbuckle has excelled in self-invested pension provision for more than three decades.

Rowanmoor – the UK’s largest independent SSAS provider and a provider of bespoke SIPPs and Family SIPPs.

Vested – a collaboration between Embark Group and Mazars LLP. Together we bring the very best in employee benefits and workplace savings to small and medium sized employers (those with between 100 and 750 full time employees).

Embark Corporate Services – is the provider of centralised Corporate Support to the Embark Group. Our approach is simple, we provide excellence in service to support the Group in being a world class full-scale retirement solutions provider.

 

You will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Apply now and join us on our journey.

Or, know someone who would be a perfect fit? Let them know!

OUR OFFICES

BOLTON  ∙  View all open roles here ›

EDINBURGH  ∙  View all open roles here ›

LEICESTER  ∙  View all open roles here › 

LONDON  ∙  View all open roles here ›  

MILTON KEYNES  ∙  View all open roles here ›  

SALISBURY  ∙  View all open roles here ›  

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