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Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do?
We’re a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Our core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. We currently have £15bn Assets Under Management and are still growing.
This role is within Embark Corporate Services Limited, part of the Embark Group.
What you’ll do
You will develop, execute and manage customer engagement and insight across the Group. As part of a cross-functional team, you will provide analysis and insight that supports the business’s product and marketing strategy as well as being the product owner for the customer experience. You will align input and output to commercial priorities, and work across the business to gain internal resource and external support, to assist in achieving this and building competitive advantage. Your role includes input into managing costs and driving best value and you will recognise the necessity in collaborating across the business to achieve this.
In this role, you will protect and grow the brand, creating a differentiated and compelling positioning and content for an intermediated audience and the end client. You will be responsible for providing informed views from analysis on the customer, peers and the wider market. You will develop tools to support this insight, interpreting and sharing with key internal and external stakeholders. Your role will play a pivotal part in supporting our Sales team demonstrable by delivery of market leading products, product enhancement and sales ideas. You will be enabled, and expected, to independently seek opportunities to develop and enhance brand and product, and will act as an ambassador for the Group, brand and product both internally and externally.
Your role will be focused on addressing customer (both B2B and B2B2C) to ensure good outcomes for end customers. This approach requires attention to how we support our B2B partners with tools that assist them with their customers.
Who you are and the experience we’re looking for
Delivering excellence is no easy task, particularly when you are transforming a business. So, we’re looking for someone with the right experience and behaviours to join our team. The ‘DNA’ we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you will need to have:
Why join us
Our approach centres on four primary enablers: our expertise, access to leading technology, focus on consumers, and capital.
We believe in transparency and meritocracy; we want to give all of our people the opportunity to be the best they can be, sharing in our future success.
Our family of companies include:
The Adviser Centre – a free-to-air, online fund research and consultancy service, dedicated to helping financial advisers to assess, select and monitor suitable actively-managed funds from the whole of the market.
EBS Pensions Limited – developed over the last 20+ years into a leading SIPP and SSAS provider, with over 15,000 clients and £2.8bn assets under administration.
The Embark Platform – a low-cost retirement-focused platform for financial advisers built on cutting edge and market leading FNZ technology.
Hornbuckle – one of the UK’s leading independent specialist pension providers, Hornbuckle has excelled in self-invested pension provision for more than three decades.
Rowanmoor – the UK’s largest independent SSAS provider and a provider of bespoke SIPPs and Family SIPPs.
Vested – a collaboration between Embark Group and Mazars LLP. Together we bring the very best in employee benefits and workplace savings to small and medium sized employers (those with between 100 and 750 full time employees).
Embark Corporate Services – is the provider of centralised Corporate Support to the Embark Group. Our approach is simple, we provide excellence in service to support the Group in being a world class full-scale retirement solutions provider.
You will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Apply now and join us on our journey.
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