Administrator, Operations Control

Are you keen to make a difference in a dynamic organisation? Do you have a passion for putting the customer at the centre of everything you do?

We’re a fast-paced, dynamic Group at the cutting edge of building safe and recurring value for all of our stakeholders. Our core areas include: bespoke pension solutions, wrap platform, independent financial advisory, investment consultancy, research and due diligence, and more. We currently have £33bn Assets Under Management and are still growing.

This role is within Embark Services Limited, part of the Embark Group.


What you’ll do

In your role as administrator your primary focus will be ensuring that the Company complies with HMRC and other requirements in the course of providing pension scheme administration services and meeting its duty of care obligations as a trustee.     

The scope of the role covers the support of both pension administration functions and in particular the usage, management and reconciliation of the back-office systems.        

Key to success will be your attention to detail, your analytical and problem-solving skills, your focus on getting things right first time and your drive for continuous improvement.          


Key Accountabilities

  • Responsible for ensuring unmatched deposits/withdrawals on FNZ V8 are reviewed and matched daily, communicated to administration teams and are monitored/controlled ongoing
  • Responsible for ensuring unmatched deposits/withdrawals on Delta are reviewed and matched daily, communicated to administration teams and are monitored/controlled ongoing
  • Dealing with any reconciliation errors and correcting so all systems are accurate
  • Checking all sale orders on FNZ V8 are matched before deadline
  • Monitoring of the HMTL rec
  • RAS report anomalies reviewed and returned before submission
  • Review/authorise MCA's on FNZ V8
  • Involvement and ownership in raising issues directly with FNZ V8 to ensure that for any issues identified we know the route cause and agree the fix needed to platform to ensure this is resolved, and communicated to administration teams
  • Responsible for the payroll processes across all ESL back office systems
  • Ownership of HAdmin Dashboard related tasks to be reviewed and resolved or communicated to administration teams where applicable
  • Reconciliation of the Enhanced daily interest report
  • Ownership of the Cash Forecasting function writing to members with insufficient funds
  • Daily bank files downloaded
  • Responsible for owning and running the batch processes on Delta (contribution, RAS, Pension Payment, Payroll, Lease and invoice.


Who you are and the experience we’re looking for

  • Comparable experience in a regulated pensions environment, ideally administering SIPP or involvement in reconciliations/operations control
  • Strong interpersonal and communication skills
  • A proactive and inquisitive nature with the ability to innovate and challenge in support of the business model we are operating.
  • Organised and self-driven with ability to adapt to fast changing environment
  • CII Certificate in Financial Administration (desirable).

Why join us

Our approach centres on four primary enablers: our expertise, access to leading technology, focus on consumers, and capital.

We believe in transparency and meritocracy; we want to give all of our people the opportunity to be the best they can be, sharing in our future success.


Our family of companies include:

The Adviser Centre – a free-to-air, online fund research and consultancy service, dedicated to helping financial advisers to assess, select and monitor suitable actively-managed funds from the whole of the market.

EBS Pensions Limited – developed over the last 20+ years into a leading SIPP and SSAS provider, with over 15,000 clients and £2.8bn assets under administration.

The Embark Platform – a low-cost retirement-focused platform for financial advisers built on cutting edge and market leading FNZ technology.

Hornbuckle – one of the UK’s leading independent specialist pension providers, Hornbuckle has excelled in self-invested pension provision for more than three decades.

Rowanmoor – the UK’s largest independent SSAS provider and a provider of bespoke SIPPs and Family SIPPs.

Vested – a collaboration between Embark Group and Mazars LLP. Together we bring the very best in employee benefits and workplace savings to small and medium sized employers (those with between 100 and 750 full time employees).

Embark Corporate Services – is the provider of centralised Corporate Support to the Embark Group. Our approach is simple, we provide excellence in service to support the Group in being a world class full-scale retirement solutions provider.


You will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Apply now and join us on our journey.

Or, know someone who would be a perfect fit? Let them know!


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